Cancellation & refunds
PathwayX does not offer discretionary change-of-mind cancellations or refunds. This policy cannot remove any mandatory right or remedy that applies under consumer law.
A consumer may cancel by any clear statement, including email. If they expressly ask PathwayX to begin during that period and later cancel, PathwayX may charge a proportionate amount for services already supplied.
Where the consumer expressly requested early delivery and acknowledged the consequence in advance, the statutory right ends once the agreed core service has been fully performed.
PathwayX One fees are non-refundable where the customer or participant changes their mind, does not attend, disengages, no longer needs support or obtains another opportunity. A reschedule is available only where PathwayX agrees it in writing.
A refund or another remedy may still be due if PathwayX cancels and cannot provide a suitable replacement, if services are not provided with reasonable care and skill or as described, or where another mandatory legal remedy applies.
How to cancel within a legal cancellation period
Email pathwayx.coaching@gmail.com with your name, order reference, service and a clear statement that you wish to cancel. The optional cancellation form is included in Schedule 2 of the signed Terms.
This page is a plain-English summary. Clause 8 of the signed Terms contains the complete cancellation, rescheduling and refund provisions.
